What is the Shipping Philosophy of Totezo?
At Totezo, we’re committed to giving you a smooth, reliable, and worry-free shopping experience. From the moment you place your order to the moment it reaches your hands, we ensure every step is handled with care so your product arrives safely and on time.
What is the Delivery Time?
We deliver across India within 4–8 working days.
Delivery time may vary depending on your location and accessibility.
Do You Charge for Shipping?
No!
Totezo offers Free Shipping on all COD orders—no hidden fees, no surprises. Just seamless delivery to your doorstep anywhere in India.
How Do I Track My Order?
Once your order is shipped, you will receive both an SMS and Email with tracking details.
You can use these details to monitor your shipment in real time.
Orders are processed and dispatched within 1–2 business days.
How Will I Know My Order Has Been Shipped?
After you place an order, you’ll receive an automatic confirmation email.
When your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.
Please note:
The shipping confirmation email means your package is prepared for dispatch, but it may take some time before the courier picks it up.
Tracking updates may take 24–48 hours to reflect movement.
My Tracking Shows Delivered, But I Haven’t Received My Package. What Should I Do?
We understand how important your order is!
If your tracking shows “Delivered” but you haven’t received the package, please:
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Check with neighbours in case it was delivered nearby.
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Confirm with family members or roommates.
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If you stay in an apartment, check with security or the building office.
If you still can’t find it, please reach out to us at support@totezo.com or contact the courier to request proof of delivery (like signature).