We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, the item must be:
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In the same condition as received
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Unworn / unused
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With tags intact
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In the original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at support@totezo.com.
If your return request is approved, we will send you:
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A return shipping label
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Detailed instructions on how and where to send your package
Important: Items returned without prior approval will not be accepted.
You can always reach out to us with any return-related questions at support@totezo.com.
Damages & Issues
Please check your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (food items, flowers, plants, etc.)
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Customized or personalized products
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Personal care items (beauty, hygiene products)
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, please contact us.
Sale items and gift cards are not eligible for return.
Exchanges
The fastest way to get the item you want is to:
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Return the item you have
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Once the return is approved, place a new order for the desired item
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Processing times may vary depending on your bank or card issuer
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